120 Night Comfort Guarantee
Give your new mattress a real chance.
A mattress can feel very different after a few weeks of real sleep than it did for a few minutes in a showroom. That's why Best Sleep gives you time to adjust — and options if the mattress still isn't right for you.
The showroom isn't the whole story.
Choosing a mattress is personal. Firmness, support and pressure relief can feel different after sleeping on a mattress night after night than they do during an in-store test.
Our Comfort Guarantee gives eligible customers an opportunity to exchange their mattress if, after an adjustment period, they decide the comfort simply isn't right.
Don't rush the decision.
We recommend giving your body at least 55 days to adapt before deciding to make a comfort exchange. Often, what feels unfamiliar during the first few nights becomes exactly what your body needed.
See how the Best Sleep Comfort Guarantee works.
Watch this quick overview of our 120 Day Comfort Guarantee and learn how Best Sleep gives you time to make sure your new mattress is the right fit.
New mattress. New feel. Give it time.
Your old mattress and your new mattress support your body differently. Even when you've chosen the right bed, those differences can take some getting used to.
How the Comfort Guarantee works.
If you've given your mattress time and it still isn't the right fit, here's what happens next.
Sleep on your mattress.
Give your body the recommended adjustment period before deciding that another comfort level may be better for you.
Contact your salesperson.
Talk with the original Best Sleep salesperson who helped you choose your mattress so they can help find a better fit.
Choose your replacement.
Select another mattress of the same size at the same price or higher and we'll arrange the exchange.
Keep your mattress protected.
Comfort exchanges require the mattress to remain in pristine condition. These simple requirements protect both you and the integrity of the program.
What happens when you choose another mattress?
The goal is to get you into a mattress that suits you better, while keeping the exchange process straightforward.
Choose the same size.
Your replacement mattress must be the same size as the original mattress and must be the same price or higher. If you choose a higher-priced mattress, you simply pay the difference.
Choose how you'd like to exchange it.
New delivery charges plus applicable GST apply when Best Sleep handles the exchange delivery. You may alternatively arrange to return your original mattress to an approved drop-off location and pick up your replacement without additional delivery charges.
Want to exchange before 55 days?
Best Sleep can accommodate an earlier exchange if you request it. We simply encourage customers to complete the recommended adjustment period first because it gives you the best opportunity to accurately judge your new mattress.
Comfort Guarantee FAQ.
Do I really have to wait 55 days?
We strongly recommend it because adjusting to a new mattress takes time. If you want to make the exchange earlier, however, speak with your original salesperson.
Can I exchange for a cheaper mattress?
The replacement mattress should be the same price or higher than your original purchase. Any increase in price is the customer's responsibility.
Can I change mattress sizes?
Comfort Guarantee exchanges are for another mattress of the same size as the original purchase.
What happens if my mattress has a stain?
The mattress must be in pristine condition. Staining can void the Comfort Guarantee, which is why mattress protection is so important.
Can I use the Comfort Guarantee more than once?
No. Each customer is entitled to one Comfort Guarantee exchange, and the exchanged mattress is considered final.
Talk to the person who helped you choose your mattress.
If something doesn't feel right, give us a call. We'll help determine whether your mattress simply needs more adjustment time or whether it's time to use your Comfort Guarantee.