As our guarantee of satisfaction to you, we offer a Comfort Guarantee exchange for 120 nights sleep (60 days without a Mattress Protector, 120 with a Mattress Protector). After you have owned your mattress for a period of at least 55* days (as it can take time to adjust to a new bed) but not more than 120 days, and you conclude that your mattress is not right for you, we will gladly exchange your mattress for another mattress of the same size of your choice.
The mattress you choose should be the same cost or more than your original purchase with any difference being the customer’s responsibility.
There will be new delivery fees applied plus GST for exchanging your mattress. You may choose to deliver your original mattress to the approved drop off point and pick up your new one at no additional delivery charges. Please contact your store to arrange drop-off and pick-up locations.
All mattresses must be in pristine condition when exchanged, and all factory and law tags must still be attached to the mattress. Any stains will void the Comfort Guarantee and your Warranty. Use of a mattress pad is mandatory, and the use of a waterproof mattress pad is very highly recommended. Comfort Guarantees must be done only with the original sales person, so consistency of service is maintained.
*We will exchange your mattress before 55 days if you ask, but please understand that this policy is for your benefit. Five percent of people who buy a new mattress dislike it for up to 30 days, and only approximately one percent chooses to have it exchanged after 55 days. It is a proven fact that customers who go through the entire 55-day process with us are the happiest. Each customer is entitled to only one Comfort Guarantee and all exchanges made are final.
President – Best Sleep Centre Inc.