Refund policy

We have a 7-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original packaging unopened. You’ll also need the receipt or proof of purchase. Opened mattresses qualify for our comfort guarantee.

To start a return, you can contact us at info@bestsleepcentre.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return is always at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bestsleepcentre.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like opened items or any item that is custom ordered, where a colour choice is available or a wood species choice is available or a size was chosen. We do not accept returns on gift cards or any item marked final sale.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. We will need to contact you via phone to do this as we do not store credit card numbers ever. Please remember it can take a couple days for your bank or credit card company to process and post the refund to your account. Please understand your original shipping costs are not refunded.